Author Archives: admin
Your Clinical Staff’s Attitude May Be Poisoning Your Facility’s Reputation
I won’t lie to you. Training cannot solve all your problems. But the right training, in the right amount, at the right time, targeted to the right people, can make a huge difference in your organization’s performance. Case in point: … Continue reading
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If You Buy a Donut, You May Hear From Your Doctor
With respect to HIPAA, has the law of unintended consequences devolved to its illogical conclusion? Continue reading
Posted in health IT, health reform, training
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First Day of Summer Blog: Another Pleasant Valley Sunday in HealthcareLand
I love to write these blogs. I love to write and I love what I do. “What is it that you do?” people ask. Um, well, I am interested in how healthcare gets paid. It has to do with an … Continue reading
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Transformational Lean Leadership in Action
Oncology is a field that is changing at the speed of medical progress, which is stunning. Just a decade ago, a diagnosis of stage 4 melanoma skin cancer was a wake-up call to get your affairs in order. Today, it … Continue reading
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Is Resistance Futile in Health IT? KSAs in Health IT Education
KSAs? For my readers who are healthcare people, you may ask, “What are KSAs?” For readers who are training people, you know that KSAs are Knowledge, Skills and Atttitude. You can teach KSAs. Here are some examples of teaching KSAs … Continue reading
What I Learned About Training from Etiquette Rule #7
If we’re going to stop wasting training dollars, we need to put in the follow-up to make sure what we’ve taught is reinforced in the workplace and relevant to the job at hand. Continue reading
Posted in elearning, health IT training, training
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Healthcare Futurist Meets Present Reality
Frequently, when I go to work, I get in my car and drive to New York City, Philadelphia, New Jersey or to the airport. That’s the life of a home-based writer. Last week was a little different. I got in … Continue reading
New Leadership at HHS and ONC: A Change in Direction or Doubling Down?
In periods of relative calm, leadership can be largely titular. These are not those times. While Burwell’s and DeSalvo’s predecessors were both stellar leaders in their own right, these times call for operational excellence. That requires hands-on leadership with proven management skills.
With only several weeks’ experience to judge them, it appears the country is getting what it needs right now: a change in direction of the kind of leadership that will double down on moving along all the initiatives to coordinate the implementation of health IT within the larger implementation of the Affordable Care Act.
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Lean Implementation is a Priority on Hospitals’ 2014 To-Do Lists
HealthLeader’s Media Intelligence released its annual hospital survey that showed fully 50% of hospitals are now taking a very serious look at “continuous improvement techniques such as Lean”. Just what is it about Lean that attracts hospitals? Their interest is … Continue reading
Posted in healthcare change management
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